Client satisfaction is one of the most important and commonly used indicators for measuring quality of care. At Congress, indicators about the quality of care that we provide are key for us in evaluating where we are doing a good job and where the people who use our services think that we need to improve.
In September 2016, Congress initiated a survey to measure quality across all of our clinics on an ongoing basis. The first set of outcomes were published in 2017. More recently, this process was handed over to Ninti One in order to to reduce bias, increase capacity and increase accessibility through offering trained Aboriginal interviewers covering a greater number of Central Australian languages.
We are very proud to report some excellent results, highlighted below. Magnify
The full report is available for download here.