Contact

Medical correspondence

IMPORTANT: All requests for client information should be directed to Gap Road Clinic 
by fax on (08) 8952 3397 or through medical.correspondence@caac.org.au

General enquiries and all services

P: (08) 8951 4400
E: info@caac.org.au

Postal

PO Box 1604, Alice Springs, NT 0871

Proof of Aboriginality

Information about how to apply for proof of Aboriginality is available here. 

Emergency

For emergencies dial 000 (Police/Fire/Ambulance 24hr)
For Lifeline dial 13 11 14 (24-hour)
For Healthdirect dial 1800 022 222 (free health advice 24hr) 

Location

Feedback & Complaints

We take your feedback very seriously. We use it to improve the quality of our services provided to the community.

If you have any feedback or suggestions for us or if you are not happy with our service please let us know.

You can complete a feedback form online below.

Alternatively, there is a feedback and complaints form and box located at all Congress services.

If you need, one of our members of staff can help you put this in writing so that we clear understand your suggestions, compliments or concerns and can follow it up properly.

If you are dissatisfied with the process, or the outcome you can contact:

NT Health and Community Services Complaints Commission (HCSCC)
GPO Box 4409, Darwin NT 0801
P: (08) 8999 1969 or 1800 004 474
F: (08) 8999 6067
E: hcscc@nt.gov.au
W: www.hcscc.nt.gov.au

Note: While anonymous complaints can be accepted, the likelihood of them being able to be investigated is low, as the claims may not have sufficient evidence for this to occur.

We encourage all feedback and complaints to be lodged with the name and current and valid contact details of the person who is lodging it.

Feedback form

Congress clinical switch (freecall) 1800 142 900

Other Congress programs & admin (08) 8951 4400.

 

Congress Head Office

14 Leichhardt Terrace, Alice Springs 0870

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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

Congress acknowledges the traditional owners of the country on which we work and live and recognises their continuing connection to land, waters and community. We pay our respect to them and their cultures and to elders both past and present.