1st Feb 2016

ISO accreditation marks Congress’ commitment to highest quality care

Central Australian Aboriginal Congress (Congress) is pleased to announce that it is now certified against AS/ANZ ISO 9001:2008 (Quality Management System) Standards.

The certification is accredited by the Joint Accreditation System of Australia and New Zealand (JAZ-ANZ) through Institute for Healthy Communities Australia (IHCA) Certification Pty Ltd and confirms Congress’ commitment to continuous quality improvement and customer satisfaction.

“With this certification, our clients and funders can be confident that Congress is dedicated to maintaining the highest level of service delivery efficiency and responsiveness in achieving client satisfaction,” said Congress CEO, Donna Ah Chee.

“We believe that our decision to endeavour to become ISO 9001 Certified is confirmation of our commitment to continuous improvement, evidence based ethos and a focus on the satisfaction and feedback of our clients, funders and all other stakeholders,” said Ms Ah Chee.

Compliance with the AS/ANZ ISO standard required a review of all policies and procedures, quality management system development, a management system documentation review and pre-audit, initial assessment and clearance of all non-conformances.

The process culminated in a comprehensive registration audit carried out by IHCA in December 2015.

IHCA will perform annual surveillance audits to ensure continued compliance to the ISO standard and to assess Congress initiatives for continued quality improvement.

This certification builds on Congress’ existing Australian General Practice Accreditation Limited (AGPAL) accreditation, which provides general practice performance assurance at the highest level.

Media Contact: Emily MacKenzie communications@caac.org.au or 0408 741 691.