Congress Medical Clinic
The main Congress clinic is a modern medical centre, complemented by a number of community health and outreach programs.
The clinic is equipped with almost-fully electronic systems to support the big, busy practice. The clinic is an integral part of Congress’ delivery of comprehensive primary health care services.
Staff include management, administration support, receptionists, doctors, Aboriginal health workers, nurses, drivers, a dentist, a podiatrist, family support workers, Aboriginal liaison officers, pharmacists, psychologists and social workers. They work with individuals and families from newborns through to old age.
Normal Clinic Hours
Monday, Tuesday, Thursday, Friday: 8:30am-12:30pm and 1:30pm-5:00pm
Wednesday: 9:30am-12:30pm, 1:30pm-5:00pm
After Hours Emergency Clinic
Monday to Friday: 5:00pm-8:00pm
Saturday, Sunday and Public Holidays: 8:30am-12:00pm
NOTE: The after hours emergency clinic is for urgent matters only. For routine health issues, review of medications etc, please attend during normal clinic hours.
After 8pm: Telephone 1800 022 222 and get advice from a nurse OR go to Emergency Department, Alice Springs Hospital
If necessary (chest pain, can't breathe) telephone an Ambulance on 000
Please ring Congress after 8:00am for an appointment or you can come in and make one. Congress will try and book you with your preferred doctor and time. Congress appointments are 30 minutes. If you are more than 5 minutes late you have missed your appointment. Please let us know at time of appointment if you need an interpreter.
If you ask, Congress can pick you up for your appointment and to take you home.
Congress can assess and treat you best in the Clinic. If you are very sick it is best to go to hospital in an ambulance. If a home visit is needed you can ring Congress and ask to speak to a Doctor.
If you need advice or want to speak to a practitioner, please ring during normal hours.
All our services are free (medical services are bulk-billed through Medicare) except for some dental items. Please ensure you have a valid Medicare card. Medications are free unless they are not on the Government's free list (PBS). You may then need to get these from a town chemist shop.
Getting your test results
Practitioners will let you know how to get your results. Usually this will mean a follow-up appointment. Confidentiality policies mean we cannot give results to anyone excpet the patient themselves, a carer of a minor, or a guardian.
Congress has a system for reminding you when a follow-up visit or a preventative care action (e.g. flu vaccination) is due. If you already have an appointment, reception staff will ring you the day before to remind you. Otherwise, you may receive a letter reminding you to contact Congress or an Aboriginal Liaison Officer may contact you.
- Branch Manager
- Practice Manager
- Receptionist Coordinator
- Aboriginal Liaison Officers
- General Practitioner Coordinator (GPC)
- Aboriginal Health Practitioners
- Registered Nurses
Congress Clinic Programs
- Frail, Aged and Disabled
- Children's Service
- Healthy Kids Clinic
- Residential care GP support
- Hearing Program
- Bush Mobile
- Chronic Disease Program
- Trachoma eradication
Hospital Specialist Visits
Allied Health Visits
- Renal Team
- Cardiac Educator
- Diabetes Educator
- Australian Hearing
Your medical record is a confidential document. Congress policy is to maintain the security of your health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 10 National Privacy Principles available at www.privacy.gov.au/health/index.html
Suggestions, Feeback and Complaints
If you have any compliments, suggestions for us or are not happy with our services please let us know. You can tell our staff, use our suggestion box or write to us. We take your suggestions, concerns and complaints seriously. Senior staff will hear your complaints on the day. We use them to improve the quality of our services to the community. They may also be useful in Congress planning of programs.
If you have a complaint, someone will help you put this in writing so we are clear as to your concerns and can follow it up properly. We have a process that we follow for complaints that will include you. If you are dissatisfied with this process, or the outcome you can contact:
NT Health and Community Services Complaints Commission (HCSCC)
GPO Box 1344, Darwin NT 0801
Freecall: 1800 806 380
Fax: 08 8999 1828
Contact Congress Medical Clinic
Location: 25 Gap Road, Alice Springs
Telephone: 08 8951 4443
Clinic Transport Service: 1800 142 900
Emergency Contact Information
Police/Fire/Ambulance (24-hours): 000
Lifeline (24-hours): 13 11 14