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Congress Accreditations
In this section
Accreditations and certifications
Quality assurance
Complaints procedure / download brochure
Accreditations
and certifications
Medical clinic accreditation
Congress Medical services is accredited with the Australian General Practice
Accreditation Ltd (AGPAL)
Health Education and training Branch
Congress is a registered by the Department of Education, Employment and
training as a registered training organisation (RTO) - A Quality Endorsed
Training Authority
Childcare accreditation
The Ampe-kenhe Apmere Childcare Centre has a 3 year operating licence
from the Territory Health Services’ Children’s Services Unit
Dental accreditation
Congress has a Certificate of Accreditation for Safe Infection Control
Standards for three years up to 2006.
Issued by the Australian Medical Association and Australian Dental Association
(SA Branch).
Human Resources certification
The Congress enterprise bargaining agreement (EBA) is certified by the
Australian Industrial Relations Commission and will govern employment
conditions until 2006
Alukura accreditation
In 2003 Congress Alukura received Australasian College of Midwives Independent
Practising midwife Accreditation (IPM)
Congress Quality
Assurance Programs
A new system, the Quality Assurance Monitor (QAMON) was introduced in
2003.This program allows the Services Branch to conduct a file audit against
set criteria. The file audit assures that practitioners are conducting
their consultations in accordance with Congress’s clinical expectations
such as using the CARPA Standard Treatment Manual protocols-regarded as
best practice for remote and rural health management in Central Australia
Complaints
Following the introduction of the Health and Community Services Complaints
Act 1998 (NT) Congress now has a policy and procedure for dealing with
all complaints
The Congress Client Complaints Procedure:
1. Looks at your concerns and addresses
them in a fair and appropriate way;
2. Aims to achieve a satisfactory outcome,
and improve our service.
FOR FURTHER INFORMATION
Download
a complaints brochure